Customer Care Representatives (Call Center)

Job summary

Career Level:
Entry Level (Less than 2 years of Experience)
Education:
Bachelor's Degree
Job type:
Full time
Positions:
1
Salary:
Negotiable

Customer Care Representatives (Call Center)

- Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.
- May be required to work in one or multiple queues/skill sets over various customer contact channels.
- Responsible for improving customer retention through programs and service provided to the customer, surveys etc…
- Utilizes mechanized systems to initiate and complete service orders and handle customer requests.
- Continually maintain working knowledge of all company products, services and promotions.
- Working on Shift Basis based on Agreed weekly/monthly schedule placed by direct Manage
 


Duties

very good package + benefits


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